Privacy Policy
Banner House is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained by Banner House in many ways that may include account login service from our website, while registering for service on our website, correspondence by email, correspondences by telephone, facsimile, via our website www.bannerhouse.com.au, from media and artwork provided by our clients and from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. We use this information to contact you about the products/services on our site that you have expressed an interest in. We may send promotional content on the contact information provided by you while registering with us. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Banner House will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Your consent:
You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your consent to an agreement with Banner House’s privacy policy. Banner House reserves the right to change the terms of service, including this privacy policy, at any time, without advance notice.
Policy Updates
This Policy may change from time to time and is available on our website.
Links:
The website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of those other sites. We encourage you to be careful when you leave our site and thoroughly read, and read the privacy statements of all other sites that collect personally identifiable information.
Orders:
To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). We only use this information for billing and fulfilling your order. For instance, if we have trouble processing your order, we’ll use this information to contact you.
Cookies:
Banner House uses cookies or other forms of files to collect and store user information this site. Cookies are small files that are sent from websites to users’ computers and store the user’s information to optimize a company’s site, make visiting the site again easier, and sending ads.. For instance, when we use a cookie to identify you, you don’t have to log in with a password more than once, hence saving your time. Cookies also enable us to track and target the interests of our users and enhance their experience on our site. Using cookies is in no way linked to any personally identifiable information on our site.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Banner House: 19 Capensia Way, Canning Vale